Remote Technical Services

UTStarcom maintains a high-touch technical support and maintenance model, enabled by a team of experienced Tier III engineers. This group is available to offer technology solutions, answer questions, troubleshoot problems, and assist with maintenance activities that will enable your network to operate at expected performance levels. Moreover, we are committed to providing flexible software support solutions that help you stay competitive in the ever-changing global communication market. We ensure that your software is kept up-to-date through timely updates and upgrades:

Technical Assistance Centers

• Next-business-day advance hardware replacement
• Spares management
• Return material authorization (RMA) processing

Web Support

We provide access to a wide array of online tools, including case management, downloads, and our content-rich knowledgebase—all of the things that can help you manage your products more effectively. You can rely on 24x7 assistance from our regional response centers to obtain regular and periodic updates such as bug fixes and minor enhancements to your software

Key Benefits: Remote Technical Services

• Easy access to expert technical assistance
• Stay current with the latest software updates
• Enhanced network availability
• Reduce cost of ownership