Support Services

To ensure that your network equipment is running efficiently and without disruption, it is essential to have a robust and reliable support program in place. UTStarcom’s Repair & Replacement Services deliver the equipment, resources and best-practice methodologies you need to resolve your hardware issues rapidly and cost-effectively.

Through our regional repair centers, repaired or replaced equipment is efficiently delivered to your designated site, enabling you to meet customer service level expectations.

We offer a range of services that can be custom tailored to fit your needs:

• Next-business-day advance hardware replacement
• Spares management
• Return material authorization (RMA) processing

Key Benefits: Repair & Replacement Services

• Minimize service disruptions
• Improve customer satisfaction and retention
• Improve resource management
• Minimize inventory and equipment costs

UTStarcom understands the importance of having a finely tuned product distribution network. Through our knowledge and experience, we can design a comprehensive logistics program that meets your current and future needs. Our global logistics team can develop a customized parts management program that addresses a wide range of key activities:

• Spares and inventory management
• Warehousing
• Repair and return
• Global and regional distribution services